KnowMe IQ Reviews

Encourage Great Reviews, Prevent Bad Ones

If you take care of your customers, they’ll want to show you some love in return – you just have to ask. KnowMe IQ’s smart communication tools make it easy for your happy customers to leave glowing reviews, by asking them when they are happiest.

Unhappy customers may be unavoidable, but bad reviews don’t have to be. Knowing how a customer feels before they drop a bad review gives you a chance to smooth things over and save the relationship.

Did you know?

87% of consumers read online reviews for local businesses 1

Customers are willing to spend 31% more when a business has excellent reviews 2

57% wouldn’t use a business with fewer than four stars 1

80% change their minds about a purchase after reading a bad review 2

1 BrightLocal Local Consumer Review Survey 2020.
2 Qualtrics, Online Review Statistics to Know in 2021.

Don’t leave your customer reviews up to chance

You know your business needs more reviews to get more customers in the door. But the more reviews you ask for, the more likely you are to get the occasional bad one bringing down your average. KnowMe stacks the odds in your favor by bringing in more positive reviews and helping you prevent negative ones.

Hands of a man wearing a dark apron using a mobile device.

Gather customer feedback automatically (and privately)

Check in with your customers after every interaction to find out how they’re feeling. Automated text and phone responses make for consistent messaging that’s right on time, every time.

Asian woman in overalls sits at a table smiling at a man in front of her.

If they’re happy, invite them to review you

Make it easy to leave glowing reviews by providing happy customers with links directly to your company’s profile on top business review sites like Google, Facebook, and Yelp.

Long-haired, brunette woman in overalls, leans over a desk and operates a laptop computer.

If they’re not happy, alert someone who can help – fast

Bring in that human touch when it can make the greatest difference. Negative feedback automatically alerts your team so they make it right before the customer even thinks to leave a bad review.

Use business texting to get results

Real-time communication through text messaging is at the heart of our solution to get more and better customer reviews for your business. 98% of texts get opened, compared to 20% of emails.3 Better yet, texts typically get opened within 90 seconds. There’s no doubt that this is the best way to get your customer’s attention while their experience with your business is fresh.

3 Forbes.com, “Why SMS Is The Marketing Tool Of The Future”.

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